Fansonline Reviews are available on the following platforms:
Service and Product Reviews
All product reviews shown on our website are captured by Feefo.
When submitting your review (including images and videos), you approve that:
- You have the right and consent to submit your review content;
- The review content reflects your genuine opinion and experience with us;
- The content you share with us regarding your service experience or purchase(s) (information, recommendations or ideas) is non-confidential and non-proprietary. This means that we may decide to provide attribution of your review content at our discretion;
- We have unlimited, irrevocable, royalty-free authorization to use, modify, replicate, circulate, and publicly display review content for any purpose whatsoever throughout the world in any media whenever is lawful to do so.
We have the right to investigate and verify the legitimacy of the reviews submitted to us, and reserve the right to not publish or remove any reviews that we consider not to be genuine or misleading or violate our moderation policies in any way.
We evaluate all reviews submitted to ensure they are legitimate, genuine and respectful with our staff members and partner companies.
Reviews will be rejected when includes any of the following content:
- Spam and advertising
- URLs and hyperlinks not related to our website and business information
- Personal information (phone numbers, email or mailing addresses)
- Competitor names mentioned
- Misleading, blasphemous, unlawful, sexually inappropriate, aggressive, intimidating, and abusive content
- Content defamatory towards a person’s race, ethnicity, entity, belief or symbol
- Review submitted for the wrong product
We also reserve the right to modify the review content when it includes information that is not related to the product or service involved, provided this does not materially change the substance of the review. For instance, if a product review contains service-related comments, we will consider deleting the service part before accepting the review for publication.
If you have any issues or concerns in relation to your review or if you disagree with our policies, please contact us.
When a review complies with our moderation policies, it will be accepted for publishing.
Nonetheless, we reserve the right to reject or modify any reviews when they violate our moderation policies.
Product Star Ratings
Reviewers are asked to rate the service received and / or product purchased with us. The rating system is 1 to 5 stars, with 5 stars being the best.
The aggregated star rating represents the average rating of all reviews published. The number of reviews which form the basis of an aggregated rating is published next to the star rating.
We may show ratings and reviews in different parts of the website as well as in marketing communications.