As an online retail business, Fansonline is passionate about ensuring our customers have a positive shopping experience with us. We understand you may feel hesitant to provide us with your personal information. To make you feel more comfortable, we will outline below what information we collect, how we use this information, how we store this information and what we will not do with this information. For further information or to make a complaint please go to www.oaic.gov.au.
What we collect
There are four types of information we may collect from you.
The first is general information we gather from using the website itself and Google Analytics to monitor how many people use our website, and how they use it. The type of information gathered is limited to how many visitors click on certain pages and links, how many and how our customer's buy, and what State they are located in. We use this information to continually improve our website.
The second source of information comes from what you choose to give us. This will generally be contact information: such as your name, email address and phone number; or delivery information: such as your business or residential address. We will only use the information you have given us for the purpose you have given it to us. We will not use the information for any other purpose.
The third way is if you choose to use our live chat program, Zopim. This program will advise Fansonline of your location (suburb only), IP address, and track what page you are looking at so we can help you more efficiently. If you use one of the login methods, that information will also be shared with Zopim and then us. Fansonline will use this information only to help you with your enquiries. Zopim is bound by its agreement with Fansonline to maintain the confidentiality of this personal information it collects on behalf of Fansonline. Zopim stores chat sessions and user data on their secure servers. For more information on how Zopim protects your privacy and personal information see their Security Policy at: https://www.zopim.com/security
A List of Information We Collect:
- contact information including email address
- demographic information such as postcode
The fourth way is if you choose to opt in for free purchase protection with Google Trusted Stores. When you opt in you give us permission to give Google the following infomation:
- contact information including email address
- order information including order total and shipping costs
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We gather this information to understand your needs to provide you with a continuously improved service, and in particular:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do store information relating to your order on our accounting software and on our server. These are both secure. We do not and will not give your information to third parties, or entities overseas, unless it is necessary to complete your order, as in the case of giving a courier or supplier delivery details.
Please note that Fansonline is not responsible for the privacy policies and practices of other websites that are linked to our website via hyperlinks or other means. Please check the privacy policies of any third party websites carefully.
If you choose to have an account with us, we will store personal information you have previously entered for the purposes of making future transactions easier. If you would like to know what information of yours we have, or would like to amend this information, please use our contact form to inform us of your request.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell or lease your order or personal details to third parties. We will only share this information in a limited number of situations which are listed below:
- Personal and order details will be shared with the courier company in order to dispatch and deliver your order.
- Personal information may be passed onto a third-party warehouse or company in order to drop-ship your order if this is believed to make delivery quicker.
- In the rare occurrence of a product related safety concern, involuntary or voluntary recall, details of customers which will be impacted may also be released to a third party, most likely the supplier in order to be able to make contact and advise on the best course of action directly.
- Where necessary, in the instance of a warranty claim/faulty or damaged product, details will often be shared with the supplier in order to claim the warranty on your behalf or to organise a replacement to be sent to your address.
- We may use your personal information to send you promotional material.
- External sites may also be provided with customer details in order to seek reviews on our behalf. These systems may send you a review request post-purchase via email.
Personal information outside of these circumstances will not be disclosed with another party unless consented to.
You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please email us.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
Fansonline supports and is involved in advertising with Google including re-marketing techniques, Google Analytics and Google Adwords and reporting based on your visit to our website. You can use your personal Ad Settings to opt out of these ads here https://www.google.com/settings/ads. You can also visit Google Analytics’ opt out here https://tools.google.com/dlpage/gaoptout/. Fansonline and third-party vendors, including Google, use first-party cookies and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on your past visits. The information captured may include data such as demographic, geographic. This information may be used to report. If you have any concerns or questions relating to this, please contact us.
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