Received Wrong / Damaged Items
Warranty & Returns
Received Wrong / Damaged / Missing
If you have received your order and:
(i) you have checked the items against your order confirmation email and there are missing item(s)
OR
(ii) you have received damaged item(s)
We request customers to report any missing or damaged goods as soon as possible (the maximum timeframe claims will be accepted is within 7 days from receipt of goods).
If you have received your order and:
(i) you have received incorrect item(s)
We request customers to report any incorrect items as soon as possible (the maximum timeframe claims will be accepted is within 28 days from receipt of goods).
Important – If you have received an incorrect item, do not unpack, assemble or install the item, otherwise you will be taken to have accepted the item as is.
Please fill in this form so we can investigate and rectify the issue as quickly as possible.
Note – All missing, damaged and incorrect items will be rectified by a swap or replacement of the product that was missing, damaged or incorrect. Refunds will not be issued in place of a replacement/swap. Therefore, in order to minimise inconvenience to you, please check your order and advise us of any issues as soon as possible.