Shipping Estimator
To estimate SHIPPING COSTS, please add the product and accessories to the shopping cart and then enter your postcode to estimate the shipping by hitting the estimate button. On the same screen you can also vary the quantity (remember to hit the update button) and estimate those shipping costs.
Returns
We are happy to accept returns for change of mind, as long as the goods are returned within 28 days from their purchase. The goods must not have been installed, unpacked, used or damaged in any way. The box must be unmarked and fully intact. The goods must be in a "new" saleable condition. Upon receipt and inspection, and if all the conditions are met, we will issue a refund less any freight costs not paid by the client. In the case of free shipping, the refund will be the amount paid less any shipping costs incurred in sending and/or receiving the goods.
In cases where a client returns goods bought under the free shipping promotion, the client will be credited the full amount paid less the shipping costs incurred in sending the goods to the client.
You can often see the body colour of the fan in the box and that of the blades without unwrapping them, so please make sure you have purchased the correct colour and style before unpacking.
Shipping
Fansonline use a range of reputable couriers, as well as Australia Post to deliver the products. These companies are usually very good and it is very rare for goods to be lost or delayed but this will occasionally happen. We will be responsible for the goods until they arrive at your home and we will replace them or refund you if they do not arrive, we just cannot guarantee that the transport companies will deliver when they are supposed to (but they do the vast majority of the time).
How long it takes for the client to get their product depends on stock availability and how far away the client is. We keep stock of the most popular products in our warehouses and the following comments refer to those products: We often ship the same day the order is received and our shipping services generally take 2-5 business days to Adelaide, Sydney, Brisbane, Gold Coast, Sunshine Coast and 4-7 business days for other capital cities and main towns. It will take longer for the more distant places. If we do not happen to have stock of the product, then it will generally take an extra 2-3 days. If you need products urgently, please send us an email (sales@fansonline.com.au) and tell us what you are after, your postcode and town, and we will be able to give you a more accurate shipping time.
We work standard business days and business hours. We operate from Melbourne, Victoria and local times and public holidays apply. Orders received in the morning will generally leave that afternoon. We do not provide express services and do not guarantee delivery times. It is best to have the goods before confirming times with electricians and other contractors.
As we often send by courier, it is important to provide a shipping address where there will be a person able to sign for the goods or provide a safe place where goods can be left. It is best for clients to provide correct addresses and delivery instructions as extra freight charges will be incurred if the courier is unable to deliver the goods.
Damaged Goods
It is rare for goods to be damaged in transit and we rely on our clients informing us of any problems. Please advice the courier at the time (and fansonline) if the goods delivered show obvious damage. Most of the time damages are minor and replacement parts can be arranged. For example the glass covers of lights may arrive damaged or broken. The fan can still be instaled and a replacement glass can be mailed direct to the client, no need for delays in trying to replace the whole fan.
Faulty Goods
Ventilation products (like exhaust fans, cooling fans, etc) and accessories are usually covered by an exchange warranty: the faulty fan is sent back to the point of purchase to be fixed or exchanged. If you feel there is a fault, it is best to send us an email with the details as many times the goods are not faulty and simple installation fixes or adjustments are all that is required. Many faults are really not faults but errors in installation and not covered by warranties. It is therefore advisable to get an experienced electrician to install fans. Details of warranties are usually found in the manufacturer's web site.
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