The free shipping promotion will apply to most areas and we reserve the right to charge a discounted freight for the very few cases such as in the states of WA and NT, where distance or remoteness results in higher than normal freight charges. For those cases where we need to charge freight, the client will have the option of paying the discounted freight or of cancelling the order for a full refund. If in doubt, we can work out the freight, simply send us an email with your address details including postcode and town name, as well as the products and quantities required and we will work out the freight for you.
We believe clients will be satisfied with their purchases.
In the rare cases a client needs to return a purchase, a full refund less the shipping costs will be provided as long as the goods have not been installed, unpacked, used or damaged in any way. The goods must be in a "new" saleable condition for a refund.
Goods that have been installed, unpacked, used or damaged cannot be returned and will not be refunded.
Goods returned for refunds must be received by us within 30 calendar days from the date of the customer receiving the items.
Shipping costs for returning goods for refunds are the responsability of the client.
Refunds for Goods bought with a free shipping offer, will have the shipping costs incurred in sending the goods to the customer, deducted from the refund amount.
Goods that have been installed may not be returned. Please choose the colour carefully, you can often see the body colour of the fan in the box and that of the blades without unwrapping them. Once parts are unwrapped, they cannot be returned for a refund.
Fansonline use Australia Post services as well as a range of reputable couriers to deliver the goods. We will be responsible for the goods until they arrive at your home. It is rare for goods to be lost or damaged and we rely on our clients informing us of any problems. Please advice the courier at the time (and ourselves) if the goods delivered show obvious damage.
We often ship the same day the order is received and our shipping services generally take 1-3 business days to Adelaide, Sydney, Brisbane, Gold Coast, Sunshine Coast and 4-5 days business days for other capital cities and main towns. It will take longer for the more distant places.
We work standard business days and business hours. We operate from Melbourne, Victoria and corresponding times and public holidays apply. Orders received in the morning will generally leave that afternoon. We do not provide express services and do not guarantee delivery times. It is best to have the goods before confirming with electricians and other contractors.
As we often send by courier, it is important to provide a shipping address where there will be a person able to sign for the goods or provide a safe place where goods can be left. It is best for clients to provide correct addresses and delivery instructions as extra freight charges will be incurred if the courier is unable to deliver the goods. |
